Renewal by Andersen of Charleston and Hilton Head

Summary 

The Sales Contract Administrator assists the Sales & Finance teams in reviewing and processing all contracts for compliance and accuracy. Your primary goal is to ensure the contract meets the organization standards to ensure superior customer satisfaction. This person, in conjunction with internal stakeholders, will be charged with constant incremental improvement of the development of our sales administration process and compliance framework.  You will feel good about the important part that you play in helping us build our loyal customer base.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

•    Associates Degree in Business Administration or Finance preferred; or 2 years of experience or combination of education and experience. 

•    2 years minimum of sales administration experience or similar role

Knowledge, Skills, and Abilities 

•    Ability to build good relationships in a team-oriented environment

•    Excellent organizational and multi-tasking skills 

•    Proficient in Microsoft Office including Word, Outlook, Business Central (preferred), and Excel

•    Strong Math aptitude

•    Proven ability to execute multiple priorities to meet strict deadlines 

•    Ability to work in a fast-paced, high-demand environment

•    Ability to work independently

Essential Functions

•    Review homeowner contracts and all export documentation from all Project Consultants.

•    Maintain all business processes and observe general business operations

•    Perform mathematical analysis to identify variances or issues in the change of contract and supporting documents

•    Assigning Change of Contracts back to Project Consultants for resubmissions and signatures.

•    Review Financial applications and records to ensure all finances are in place for order as written or changed. Assist with moving jobs through the process with our National Alternative Financing Program.

•    Putting jobs on hold, reviewing approved financing and releasing the hold or cancelling the order.

•    Document audit activities, identify issues with the Director of Operations/Order Processing/V.P. of Sales team, and report to Controller real-time feedback

•    Assist in creating standard procedures for change of contracts and order processing

•    Complete all input of change of contracts (COC) and write and/or draft change orders when needed

•    Contract Review duties to include: contract amount, customer name spelling, the payment method is accurate and updated for changes, financed jobs have secured the entire contract amount,  immediate notification of COC’s with balance changes if using  alternative financing, COC’s are accurate; total correctly, sales tax updated, deposits listed correctly, payment method accurate, financing has been secured and activated, COC’s that have no price change to the homeowner but have a cost to the rep’s commission are accurate  and reported to payroll.

•    Sales commission calculations to support payroll

•    Customer invoicing and posting payments.

•    Continually seek to learn through asking questions, getting exposure to new opportunities and training sessions

•    Other job duties as assigned

Physical Demands

•    Occasional Standing or Walking 

•    Computer Use 

•    Reading and Reviewing Documents

•    Lifting and Carrying

•    Meetings and Collaboration

•    Communication

•    Occasional Travel

Work Environment 

•    Office Setting: Sales Contract Administrators typically work in an office environment, where they have access to necessary tools, technology, and resources to perform their duties.

•    Collaboration with Sales Team: Close interaction with the sales team to understand customer requirements, provide administrative support, and ensure the accurate and timely processing of sales contracts.

•    Fast-Paced Atmosphere: The role may involve managing multiple contracts simultaneously, requiring the ability to work in a fast-paced environment and meet deadlines.

•    Client Communication: Communication with clients to clarify contract details, answer inquiries, and provide necessary information throughout the contract lifecycle.

•   Team Collaboration: Working collaboratively with different teams and departments to streamline processes and resolve any issues related to contracts.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position.  All employees may have other duties assigned at any time.